OR 

Citi Explains Why They‘re Walking Away From Rich Rewards

With recent changes to Citi Prestige it has seemed like Citibank has given up. And in the face of Chase‘s success with the Sapphire Reserve product and increased investment in the Platinum Card by American Express, it turns out they have -- at least according to the bank‘s CFO. Continue reading Citi Explains Why They‘re Walking Away From Rich Rewards...

favicon of http://viewfromthewing.boardingarea.com

British Airways Status Matches and American Airlines Customizable Avocado Toast

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites the latest news and tips. Continue reading British Airways Status Matches and American Airlines Customizable Avocado Toast...

favicon of http://viewfromthewing.boardingarea.com

SAD: Kimpton Karma Rewards Being Folded into IHG, Here‘s What Happens to Points and Status

Ultimately this move is good for IHG Rewards Club members (more redemption options), not good for Kimpton Karma Rewards members (sanitization of what‘s unique about their recognition program). It‘s difficult to get too worked up over it though since we‘ve know this was coming. We‘ve had 3 years to go through all the various stages of grief. So it‘s time for acceptance. Continue reading SAD: Kimpton Karma Rewards

favicon of http://viewfromthewing.boardingarea.com

US Wants to Bring Back Electronics Ban: Forbidding Laptops From Being Checked as Luggage

In the spring the US banned laptops from passenger cabins on US-bound flights from several airports, requiring that electronics with lithium ion batteries be checked as baggage instead. They did this even though it was widely acknowledged to be dangerous. Now the U.S. wants a new electronics ban -- this time forbidding large electronics from being checked as luggage. Continue reading US Wants to Bring Back Electronics Ban: Forbidding Laptops Fr

favicon of http://viewfromthewing.boardingarea.com

Review: Pre-Opening Peek Inside the American Express Centurion Lounge Philadelphia

I had an opportunity to see the brand new American Express Centurion lounge Philadelphia last night and try the food since I was invited to the pre-opening party there. The American Express Centurion Lounge Philadelphia is located in Terminal A-West near Gate A14. Continue reading Review: Pre-Opening Peek Inside the American Express Centurion Lounge Philadelphia...

favicon of http://viewfromthewing.boardingarea.com

Review: Pre-Opening Peak Inside the American Express Centurion Lounge Phiadelphia

I had an opportunity to see the brand new American Express Centurion lounge Philadelphia last night and try the food since I was invited to the pre-opening party there. The American Express Centurion Lounge Philadelphia is located in Terminal A-West near Gate A14. Continue reading Review: Pre-Opening Peak Inside the American Express Centurion Lounge Phiadelphia...

favicon of http://viewfromthewing.boardingarea.com

Strategy: Delta Makes Its Inflight Product Better Even as Its Mileage Program Gets Worse

Delta claims to earn a revenue premium over its competitors, arguing customers will pay more to fly Delta. And stock markets seem to prefer airlines that treat their customers well. It‘s clear what kind of bet they‘re making. They‘ll experiment and try to find the things that will cause customers to prefer Delta overall and pay more to fly their product than competitors. Continue reading Strategy: Delta Makes Its Inflight Prod

favicon of http://viewfromthewing.boardingarea.com

United‘s Earnings Call: Re-Banking Hubs Sells Credit Cards, and They Aren‘t Really Devaluing MileagePlus

I think that Scott Kirby destroys customer experience. Any investment that can‘t be proven on a spreadsheet doesn‘t get made or at a minimum is given short shrift in consideration. But no one is more interesting to listen to on earnings calls. He‘s generally more candid than other executives, and extremely thoughtful. Continue reading United‘s Earnings Call: Re-Banking Hubs Sells Credit Cards, and They Aren‘t Reall

favicon of http://viewfromthewing.boardingarea.com

Wow: Southwest Companion Pass After One Purchase No Longer Targeted (California Residents Only)

Southwest is battling Alaska/Virgin America for California supremacy and this is a huge tactic to lock in customers. Continue reading Wow: Southwest Companion Pass After One Purchase No Longer Targeted (California Residents Only)...

favicon of http://viewfromthewing.boardingarea.com

Chicago Says Cops Were at Fault in David Dao Dragging, Fires Two Officers

When David Dao was dragged off of a United Express flight in April, everything that could possibly have gone wrong did. The Chicago‘s Office of Inspector General has finally concluded that officers responded with excessive force and lied about the incident. Continue reading Chicago Says Cops Were at Fault in David Dao Dragging, Fires Two Officers...

favicon of http://viewfromthewing.boardingarea.com

Pet Policy Gone Mad: This Horse Stayed in a Hotel Room in Kentucky

One of my all-time favorite YouTube videos is about the Diamond elite guest checking into the wrong hotel, demanding the best suite available, and space for his giraffe. In proof that life inevitably meets satire, a woman checked into a hotel in Georgetown, Kentucky with a horse. Continue reading Pet Policy Gone Mad: This Horse Stayed in a Hotel Room in Kentucky...

favicon of http://viewfromthewing.boardingarea.com

Jeff Smisek‘s Trump Condo is For Sale and Paypal Now Bigger Than Amex

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites the latest news and tips. Continue reading Jeff Smisek‘s Trump Condo is For Sale and Paypal Now Bigger Than Amex...

favicon of http://viewfromthewing.boardingarea.com

125% Bonus Buying Star Alliance Avianca LifeMiles Through Friday Only

Star Alliance member Avianca‘s LifeMiles program is selling miles with up to a 125% bonus (so under 1.5 cents apiece) through tomorrow. Continue reading 125% Bonus Buying Star Alliance Avianca LifeMiles - Through Friday Only...

favicon of http://viewfromthewing.boardingarea.com

Naked Man in Lufthansa First Class and the Man Who Turned Around and Ruined the Airline Industry

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites the latest news and tips. Continue reading Naked Man in Lufthansa First Class and the Man Who Turned Around and Ruined the Airline Industry...

favicon of http://viewfromthewing.boardingarea.com

Passenger Asserts White Privilege in Onboard Rant, Gets Choked & Carried Off on Stretcher

On a Frontier flight from St. Louis to Denver a passenger went off on a "drunken tirade". The African American woman sitting next to him videotaped the episode in which he declared he should get what he wanted -- even though "crew members allegedly refused to continue serving him alcohol" -- because he was playing his ‘effing white card‘. Things didn‘t end well. Continue reading Passenger Asserts White Privilege in Onboard Ran

favicon of http://viewfromthewing.boardingarea.com

American Express CEO Stepping Down

American Express CEO Ken Chenault will retire at then end of the year after 16 years in the role. American Express was a strong performer for much of Chenault‘s tenure but faced real challenges in recent years as it lost the Costco business and had to compete far more aggressively for premium cardholder business that was traditionally its exclusive domain. Continue reading American Express CEO Stepping Down...

favicon of http://viewfromthewing.boardingarea.com

United‘s Classified Restaurant No Longer Very Exclusive

Two months ago OTG opened a new restaurant at Newark that received fanfare like pretty much no airport restaurant ever. It‘s called Classified and everyone wanted to go because it was exclusive. Now even I -- a United Silver with no travel plans through Newark and little history of the same -- can make a reservation. If you want to check out the secret place, it‘s worth trying to log in yourself. Continue reading United‘s Cla

favicon of http://viewfromthewing.boardingarea.com

New IHG Rewards Club-Mastercard Gift Card & Bonus Points Promo and Photo Sharing Contest

I‘d view this as a 50 rebate on a minimum of 3 nights‘ hotel, of 16.67 per night. And after that you can earn 4000 points which I see as a 12 rebate per night on a 2-night stay. Definitely worth registering for. Continue reading New IHG Rewards Club-Mastercard Gift Card Bonus Points Promo and Photo Sharing Contest...

favicon of http://viewfromthewing.boardingarea.com

Amex Black Card Slows Down Bullet, May Have Saved Man‘s Life

‘Real metal‘ cards like the JP Morgan Palladium were cool 4 and 5 years ago for sure. But now that everyone is doing metal it‘s no longer quite as exclusive. However the chilling story of an assassination attempt on a Canadian CEO may have just made me a convert to metal credit cards. Continue reading Amex Black Card Slows Down Bullet, May Have Saved Man‘s Life...

favicon of http://viewfromthewing.boardingarea.com

Dumpster Fire Airline Alitalia to Expire Everyone‘s Miles Unless They Take 4 New Flights

Some programs have expiring miles. For instance, miles earned today will expire in 3 years if unused. Other programs have expiring accounts. You account becomes inactive if there‘s no earning or redemption in, say, 18 or 36 months -- but any activity in your account extends the life of your miles. One airline has a policy much more draconian than this: the entire program expires. Continue reading Dumpster Fire Airline Alitalia to Expire E

favicon of http://viewfromthewing.boardingarea.com

Easy: 180,500 American Miles from 3 Credit Cards

We know that American Airlines is below expected credit card signups this year. They have two different banks issuing American Airlines co-brand credit cards and both are offering 60,000 mile signup bonuses. And Citibank offers both a personal and a small business card. Here‘s how to leverage all 3. Continue reading Easy: 180,500 American Miles from 3 Credit Cards...

favicon of http://viewfromthewing.boardingarea.com

American Airlines Checked Baggage Fees Vary Based on the Meaning of Words

When President Clinton testified in front of a grand jury he suggested that his truthfulness depended on the meaning of the word ‘is‘. Precise words matter in a courtroom and -- it seems -- when checking bags with American Airlines. Continue reading American Airlines Checked Baggage Fees Vary Based on the Meaning of Words...

favicon of http://viewfromthewing.boardingarea.com

Etihad Testing Hand Baggage Only Fares

Etihad is taking the next step towards becoming a no frills carrier like British Airways. They‘re testing Hand Baggage Only fares. This is all about "diversify[ing] its revenues in line with digital capabilities" and is a part of their overall efforts at "new ancillary products including extra legroom seats, neighbour-free seats and preferred seating." Continue reading Etihad Testing Hand Baggage Only Fares...

favicon of http://viewfromthewing.boardingarea.com

Citi American AAdvantage 75,000 Mile Signup Bonus Ending This Week

For the past few months there‘s been a limited-time offer of 75,000 bonus miles after spending 7,500 in purchases within the first 3 months of account opening for the premium American Airlines Citibank card that comes with club lounge membership. The offer ends this week. Continue reading Citi American AAdvantage 75,000 Mile Signup Bonus Ending This Week...

favicon of http://viewfromthewing.boardingarea.com